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Can I combine or add more to my order?
If possible, please have all items that you would like in the same order. However, if you do place another order and would like everything shipped in one (1) package, please contact us ASAP and include both order numbers so we know which orders to combine. Additionally, if you would like items added to an order that you have already placed AND has not shipped yet, please contact us with the items that you would like to add.

How do I remove gel adhesive for phone grips?
You can use water to remove the grip and reposition/move onto another case. Be sure that any electronic device is removed from the case before attempting removal. Apply a bit of water to one side of the grip, so the gel can be pliable. You can then carefully rip off the grip from where it is applied. Let the gel adhesive dry a bit, if it is too wet, before reapplying onto a new surface. Please be aware that the gel will lose its strength over repeat removal.

Grading
All our merch are quality checked in natural lighting. Listings with different gradings (standard and seconds) are very subjective. We try our best to ensure the best quality, but even standard grade merch may have slight flaws. For the most part, if any small flaws are present, they are only noticeable if observed extremely close and even then, the flaw may still be missed. Seconds grading, on the other hand, are those that contained flaws we deemed too severe to be sold as standard grade. These flaws are usually noticeable even at arms length.

Hat care
If cleaning is needed, hats from our store should be gently hand washed with lukewarm water and light detergent, if needed. Spot cleaning is recommended if the whole hat doesn't need cleaning, but we do recommend fully cleaning your hat(s) once in a while to maintain hygiene. Air dry once you're done!

Blanket care
Ideally, to keep the softness of the blanket, blankets should be machine washed on cold, delicate cycle with little detergent.  If possible, use detergent meant for delicates, and DO NOT use fabric softeners. Air-drying is best if possible, since heat may distort fibers and cause the blanket to lose its softness. If airdrying is not an option for you, blankets can be tumble dried on low heat setting with no dryer sheets. Remove promptly.
About Us
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HelloTwinsies is run by twins trying to chase their dreams and, hopefully, creating smiles along the way.
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Shop originals and fan merch, perfect as gifts for friends/family, or for yourself.
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Copyright © 2023, HelloTwinsies
  • Home
  • Shop
    • All Products
    • On-going Pre-orders
    • New In-stock
    • Accessories >
      • Charms
      • Enamel Pin
      • Patches
      • Phone Grips
    • Apparel
    • Home & Lifestyle
    • Plushies
    • Standee
    • Stationery >
      • Letter Sets
      • Memo Pads
      • Planners
      • Washi Tape
    • Stickers & Prints
    • Final Stock Merch
    • Virtual Tip Jar
  • Info
    • On-going Pre-order Updates
    • About
    • FAQs
    • Terms of Service
    • Shipping Policy
    • Privacy Policy
    • Refund Policy
    • Wholesale
  • Contact