Regardless of where you're from, please consider ordering together with some friends/family to save on shipping costs! We tried our best to make shipping more affordable, but the best way to save would be to order together with someone else!
Regarding Shipping Method When purchasing only flat goods (i.e. stickers and prints), the default shipping method will be untracked mail. If you would prefer to have a tracked method of shipping instead, please select the tracked standard shipping option.
International orders are shipped using services provided by Pirate Ship. If you would like to track your order, you will need to use the tracking link provided in the email that is sent once we ship your order.
What are processing and shipping times? We will pack and ship out orders typically in 4-5 business days. All orders will come with a tracking number if tracked shipping is chosen, and you will receive a notice (usually an email) that your order has been shipped along with a tracking number.
Please make sure you input the correct address! We are not responsible for any problems that occur due to inputting the incorrect address. If a package is returned to us for any reason, we can ship the package again, but additional shipping fees will be charged (since the initial shipping cost has already been used for the first label). If the customer would no longer like the items from a returned package, we can issue a refund for the item(s), but NOTthe shipping cost.
Due to COVID-19, there may be delays in delivery, which are out of our control. Once a package has left our hands, we are not responsible for any issues that occur during transit. As a general note, do expect longer shipping time frames during these times.
U.S. orders may take 3-7 days to arrive, excluding any weather/holiday related delays. International orders can take anywhere from 2-7 weeks to arrive, possibly longer, and may experience delays due to customs. Please be patient with shipping, as unexpected circumstances may occur.
Duties/Fees Due to VAT regulations in the UK and EU, we are unable to ship to customers in that location through our official site. Please check out our Etsy for those shopping from the UK! **We are unfortunately unable to ship to Germany at all due to strict shipping requirements that we cannot meet.**
Shipping Restrictions Due to restrictions/limitations in certain countries, we are unable to ship to all parts of the world at this time. If you are unable to input your country, or if no shipping option is shown, it is highly likely we are unable to cater to your country. We apologize for any inconveniences this may cause.
About Us HelloTwinsies is run by twins trying to chase their dreams and, hopefully, creating smiles along the way. Shop originals and fan merch, perfect as gifts for friends/family, or for yourself.